At MrShahLLC, we are committed to providing quality pet supplies to our valued customers. If you’re not completely satisfied with your purchase, we offer a straightforward refund and return policy. Please take a moment to read our policy below:

1. Eligibility for Returns
   You have 30 days from the date of purchase to initiate a return.
   Items must be unused, in their original packaging, and in resalable condition.
   Non-returnable items include:
   Perishable goods (e.g., pet food, treats)
   Personalized or custom items
   Opened or used pet grooming products
   Clearance or final sale items
2. How to Initiate a Return
   To start a return, please contact our customer service team at support@mrshahllc.com with your order number and details about the item(s) you’d like to return. Our team will guide you through the process.
3. Return Shipping
   Customers are responsible for return shipping costs unless the item is defective or incorrect.
   We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
   Please pack items securely to prevent damage during return shipping.
4. Refunds
   Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
   If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
   Shipping fees are non-refundable unless the return is due to a mistake on our part.
5. Exchanges
   We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.
6. Defective or Damaged Items
   If you receive a defective or damaged item, please contact us immediately at support@mrshahllc.com with a description and photos of the issue. We will cover return shipping costs and issue a full refund or replacement.
7. Canceling an Order
   If you wish to cancel an order, please contact us as soon as possible at support@mrshahllc.com. We can only cancel orders that have not yet been shipped.
8. Contact Us
   For any questions or assistance with returns, please reach out to our customer service team at:

Email: support@mrshahllc.com
Phone: +1(346) 285-1000
Business Hours: Monday – Friday, 9 AM – 4 PM EST
Thank you for shopping with MrShahLLC! We’re committed to making sure you and your pets are happy with your purchases.